TERMS & CONDITIONS
Please be sure to review our conditions prior to placing an order or paying an invoice.
You are agreeing to these "Terms & Conditions" made by & between the client and Le'Bloom Media upon purchasing any product or service.
PRICING AND PAYMENTS
Payments are made via PayPal with your debit/credit card through lebloommedia.com, unless an invoice has been sent personally for payments! Projects will not be started until 100% of your project cost is paid in full, no exceptions.
Please keep in mind that all prices listed on our website are subject to change at any given time. Prices may differ as well if the client asks for a special request via email, that is when a personal invoice will be sent for payment.
After FULL payment, the client will receive a project email. In this email, it will contain an access link to a "Creative Board" (via trello). The client will be able to fill out their project design form and attach any photos, videos, or files, pertaining to their specific project. Step by step instructions will be included in the email to avoid any confusion.
Graphic Designs: (Logos, Flyers, business cards, etc)
Costs come with 2 FREE revisions. If 2 revisions are exceeded, a $20 revision fee will be charged PER revision. This revision fee must be paid before any revisions are made.
Video Edits: (Intros, Outros, video editing, ads, etc)
Costs come with 1 FREE revisions. If the 1 revision is exceeded, a $20 revision fee will be charged PER revision. This revision fee must be paid before any revisions are made.
Revisions may take up to 2 business days! This goes for normal + rush orders. Please be advised.
Client is responsible for providing any content as far as photos, videos, wording, correct spelling, and ideas needed for project creation unless stated otherwise and agreed upon between the Client and Le'Bloom Media.
All completed projects are attached to the client's creative board in the "download" card for review. Video edits are sent in .MP4 or .MOV. Graphic designs are sent in .PNG format. Once a project has been finalized, all rights will go to the client.
Client Is responsible for filling out the project design form and attaching any necessary files for project completion upon purchasing. A project due date is set after client completes the tasks needed to get started. A project due date will be set in the client's creative board after client has completed the tasks needed.
Le'Bloom Media hereby agrees to create the requested project design for fees agreed upon. Le'Bloom Media agrees to producing said project by the deadline/turnaround time given as long as the client completes the tasks needed to start as for as info, images, footage/videos, and any material needed.
Graphic Designs: 3-5 business days
Video Edits: 5-10 business days
Website Design: 10-14 business days
Cartoon Designs: 5-10 business days
Le'Bloom Media may complete projects prior to the said due date but is not required to so.
Business Hours are as follows,
Monday - Friday
10 A.M - 5:30 P.M (EST)
Le'Bloom Media does not operate on weekends or major holidays. Days of operation are business days only.
If you're trying to contact us via email or any social media platform, please allow up to 24 hours for a response.
REFUNDS & CANCELLATIONS
Le'Bloom Media will only provide a refund within 24 hours of purchasing. After this 24 hour period, a refund will not be given, no exceptions. If any type of dispute is made during the project process, the order will be cancelled, client will not receive said projects. After project completion. No refunds will be given under any circumstances.
A client is not able to request the same exact project as another client. Any projects the client may like or be interested in may be used as a reference. Le'Bloom Media creates each and every project
individually with it's own uniqueness.
ALL TERMS & CONDITIONS ARE SUBJECT TO CHANGE AT ANY GIVEN TIME.